Damage · Shortage · Loss — we fight for the recovery

File a
freight claim.

Freight claims are painful everywhere — but at Logistics Fox a dedicated team carries yours from filing to resolution, and FoxIQ keeps every document attached to the shipment record. File below in a few minutes.

Have these ready.

  • Bill of lading (BOL) and delivery receipt / POD
  • Photos of damage, packaging, and labels — the more the better
  • Original invoice showing the value of the goods
  • Repair estimate or replacement cost, if available
  • Your PRO or shipment reference number

Act fast — deadlines matter.

Carrier liability rules put strict time limits on freight claims — concealed damage must typically be reported within 5 business days of delivery, and standard claims filed within 9 months. Note visible damage or shortage on the delivery receipt before the driver leaves whenever possible.

Not sure whether you have a claim? Ask our claims team first — it costs nothing and protects your deadline. Or read our step-by-step freight claims guide.

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Questions about a claim?

Existing claim status, concealed damage, documentation, deadlines — our claims team answers directly.

Prefer the phone? Call 888-379-8409 and ask for claims.

Ask the claims team

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